Global Automotive Investment Holding
Last update: 8 September 2020
If you order something from us, we need your details. Security and privacy are very important to us. We are happy to explain what we do with your data and how we protect it. We would also like to explain our cookie policy.
Do you have any questions or complaints? Please fill in our contact form.
PRIVACY STATEMENT
Global Automotive Investment Holding
This is the privacy statement of Global Automotive Investment Holding. Global Automotive Investment Holding is the leading distributor of car and truck tyres in Europe. Global Automotive Investment Holding is located in Moerdijk at Distriboulevard 25. Global Automotive Investment Holding is responsible for the processing of the data as described in this privacy statement.
This privacy statement applies to all personal data processed by Global Automotive Investment Holding of anyone who has contact with us, such as (website) visitors, customers and business contacts. Personal data are all data that can be traced back to an individual. Examples are a name, (e-mail) address or date of birth, but also an order history or surfing behaviour. We receive this information from you when you visit our website, create an account and fill in certain details or when you contact our customer service.
This privacy statement discusses the various ways in which Global Automotive Investment Holding collects information and the purposes for which information may be used. Global Automotive Investment Holding continues to develop and optimize its services. It is possible that this privacy statement from time to time as a result. Global Automotive Investment Holding advises you to regularly read the privacy statement. Then you will stay well informed.
Data collected and processing purposes
If you order something from us, we will ask you for certain data. We need this information, for example, to be able to fulfil the agreement. By law, we must keep data related to your order for seven years.
We collect and process personal data for the purposes listed below. In the following, reference will be made to the numbers of these purposes.
- To be able to provide our services and to invoice you;
- To be able to process your orders and inform you about their progress;
- To be able to communicate with you (including sending messages);
- To be able to carry out analyses for reporting purposes (market research);
- To be able to adjust our services to your wishes;
- To be able to optimise our services;
- To offer you additional services and benefits;
- To inform you about Global Automotive Investment Holding products, events, offers and promotions;
- To be able to show personalized advertising;
- To provide information about you to third parties where you have consented;
- To provide information about you to third parties if we are required to do so by law or regulation (e.g. to law enforcement agencies);
- To be able to check whether you can meet your payment obligations as well as to check all those facts and factors that are important for the responsible conclusion and/or execution of the agreement;
- To secure, adapt and improve the website;
- To verify your identity and to prevent fraud.
We appreciate the trust you place in us and will do everything we can to protect your personal information.
Pin/Credit card payments
We process the following data in order to process your purchases from us or from one of our partner companies (suppliers/retailers/producers):
- When you made the purchase
- From which partner you made the purchase
- Transaction history
- Payment method
- Location & time
- Country of origin of the credit/debit card
We use this data for the following purposes: 1, 2, 4, 10, 11, 12, 13, 14.
Using the website
Visiting the website
When you visit the website, we collect certain data from you by means of cookies. Cookies are small pieces of information that your browser stores on your computer. The website uses cookies to recognise you and to be able to provide a faster service during your next visit. In addition, the cookies allow us to increase online convenience and to determine how the site is used, so that we can improve the quality of our services on that basis. Read more about our cookie policy [refer/link to relevant section (cookies)].
Depending on your use of the website, we collect the following data:
- E-mail address
- Name, address and residence
- Phone number
- Click behaviour
- Transaction history
- IP address
- Data about your computer
- Duration and time of visit
- Login data
- Bank and payment details if a purchase is made
- Products purchased
We use the information we obtain in connection with your use of the platform for the following purposes: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14.
Social Media
Global Automotive Investment Holding is present on various social media, such as Facebook, Instagram, Pinterest and LinkedIn to keep you inspired. If you follow Global Automotive Investment Holding via social media, or communicate with or about Global Automotive Investment Holding via social media, we process the following data so that we can optimize the content of our social media activities for our clients:
- Profile information from the relevant social medium
- The viewed and posted content and messages related to Global Automotive Investment Holding
- Metadata stored in the platform
- When participating in a promotion or contest, additional data may be collected, about which you will be informed before participation
We use this data for the following purposes: 3, 4, 5, 6, 7, 8, 9, 10, 12, 13.
Visit to a partner retailer/products to see our products..
Camera surveillance
Security cameras are present at almost all our partners. You will be informed of this when you enter the respective shop and the cameras will be clearly visible. For more information, please refer to the partner organisation.
Global Automotive Investment Holding does not accept any responsibility or liability herein.
(Customer) service
If you contact Global Automotive Investment Holding using the contact form, we collect the following information to handle your complaint, request or question as best as possible:
- E-mail address
- Telephone number
- Subject and content of correspondence
- Name, address and residence
We use this data for the following purposes: 1, 2, 3, 4, 5, 6, 7, 8, 12, 13, 14.
Information on services provided by Global Automotive Investment Holding
E-mail newsletter
If you wish you can receive periodically the newsletter of Global Automotive Investment Holding by e-mail. The newsletter contains information about products, services, promotions and possible activities of Global Automotive Investment Holding and is tailored to your interests and preferences as known to us.
When you receive Global Automotive Investment Holding’s newsletter, we collect the following data:
- Name and surname
- E-mail address
- Date of birth (optional)
- Preferences
- Time the e-mail is opened
- Email click behaviour
We use this data for the following purposes: 3, 4, 5, 7, 8, 9, 10, 12, 13.
If you no longer wish to receive the newsletter, you can unsubscribe at any time.
Customer satisfaction survey
If you participate in a Global Automotive Investment Holding customer satisfaction survey, we and our partners process the following data so that the results of the survey can be used to improve the platform in the broadest sense:
- E-mail address
- Reviews
- Research outcome
- Name, address and residence (only on your request)
We use this data for the following purposes: 4, 5, 6.
We also use the reviews for publication, but of course only after receiving your explicit approval.
Other
Finally Global Automotive Investment Holding saves information (among others the IP-address used by you) in order to compile user statistics and for the security of the website. Here we make use of services of third parties.
In order to verify your ability to fulfil your payment obligations, as well as to verify all those facts and factors which are important for the responsible conclusion and / or execution of the agreement (at a distance), Global Automotive Investment Holding can request you to provide additional information, such as a copy of your identity document. Your Citizen Service Number (BSN) may be made unreadable. The copy of your identity document will be destroyed as soon as the control has been executed.
Provision of data to third parties
Our website may use the services of third parties to process your data in accordance with this Privacy Statement. These include service providers, partners and advisors who provide a service to us, cooperate with us in certain business activities, advise us or work with other business parties.
These third parties hereby act as processors for Global Automotive Investment Holding. Global Automotive Investment Holding ensures that these parties provide sufficient guarantees regarding the technical and organizational security measures. Third parties that act as processors for Global Automotive Investment Holding have a processor agreement with Global Automotive Investment Holding that includes that they will only process your data on behalf of Global Automotive Investment Holding.
Security
Global Automotive Investment Holding has taken appropriate technical and organizational measures to protect your data from loss or improper processing. These include the use of a firewall and encryption measures to prevent access to data by unauthorised third parties.
User data is stored in locations that are both physically and technically secure. Records are also kept of who has had access to the user data. Only a select group of employees have access to customer data based on their job profile. Those employees who have access to customer data are trained and instructed in advance how to handle this data and are bound by a confidentiality obligation.
Transfer of business
In the future, one or more parts or assets of Global Automotive Investment Holding may be transferred to a third party or Global Automotive Investment Holding may merge with a third party. In that case, your personal data may also be transferred to this third party. Global Automotive Investment Holding will inform you in such case.
Third party websites
Our website may contain hyperlinks to third-party websites. Global Automotive Investment Holding has no control over third-party websites which are linked. It may therefore be that the use of these websites of third parties another Privacy Statement applies. This Privacy Statement applies only to personal data obtained by Global Automotive Investment Holding. Global Automotive Investment Holding accepts no responsibility or liability for (the operation and / or content of) third party websites.
Storage periods
Global Automotive Investment Holding retains, in accordance with the law, personal data for no longer than is necessary in a form which permits identification of the data subject, which is necessary for the fulfilment of the purposes for which the data were collected or for which they are further processed.
What rights do you have regarding your data?
Right to information
You have the right to an understandable explanation of how we handle your personal data and what rights you can exercise in that respect. In this privacy statement, we have therefore explained which data of yours we collect and how we handle them.
Right of access and correction
If you want to know what personal data we have on you, or if you want to change or delete data that you cannot change in your Global Automotive Investment Holding account, please contact us via our customer service.
If you do not agree with the way we process your personal data, you can ask us to change it. This is for example possible for the data we use for direct marketing. For example, you can ask us to stop using your data for personalised recommendations on the website. This right also applies to other data that we use about you. For example, you can choose to have us forget and continue to forget data about your surfing and searching behaviour.
Furthermore, you may withdraw your consent to the use of your data in whole or in part at any time.
Right to data portability
You have the right to receive information that you have given us, such as your name, (e-mail) address and order history, in a machine-readable format so that you can store this information in a database. If you wish to exercise this right, please contact our customer service.
Right to restriction
You can also request us to restrict the processing of your data. This means that we can keep your data but not use it. If you wish to exercise this right, please contact our customer service.
Right to be forgotten/request to delete account
If you wish, you may request that we delete any information we hold about you. If you ask us to delete your account, we will delete the data that can be traced back to you. We will keep the data that we are obliged or allowed to keep by law. You can arrange this through our customer service.
Right to lodge a complaint
If you do not agree with the way we handle your data, you can file a complaint with us. If you have a complaint, we would prefer to resolve it with you ourselves. You can contact our customer service. But you also have the right to submit a complaint to our complaints officer. You can do this by sending an e-mail to hrm@globalsharedservices.nl. Finally, you can take your complaint to the Dutch Data Protection Authority.
